Now open in Harrods | We ship worldwide
Welcome to our store
An Exclusive Evening: Navigating London School Admissions with Confidence
Now open in Harrods | We ship worldwide
Welcome to our store
An Exclusive Evening: Navigating London School Admissions with Confidence
Now open in Harrods | We ship worldwide
Baby
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Cot Beds
Changing Units
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Nursery Rocking Chairs
Moses Baskets
Travel Systems
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Newborn Layette
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For The Bedroom
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Bed Linens for Children
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Bookshelves
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Decor
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For The Nursery
Cribs Cot Beds Changing Units Baby Bed Linens Nursery Rocking Chairs Moses Baskets Travel Systems
Baby Clothes and Shoes
Newborn Layette
For The Bedroom
Beds Bed Linens for Children Chests of Drawers Bookshelves Tables & Chairs Wardrobes
Shop Decor
Art & Décor Wallpaper Fabrics Lighting Rugs Mirrors
Shop By Occasion
New Baby Gifts Christening Gifts BCS Gift Card Gifts for New Mums Toys
Shop By Collection
Balmoral Kensington Chelsea Athens Tribeca Cadogan Notte Fatata
Our services
Personal Shopping Interior Design Concierge
Inside the Nursery Blog
Contact Us
Baby
For The Nursery
Cribs
Cot Beds
Changing Units
Baby Bed Linens
Nursery Rocking Chairs
Moses Baskets
Travel Systems
Baby Clothes and Shoes
Newborn Layette
Toddler
For The Bedroom
Beds
Bed Linens for Children
Chests of Drawers
Bookshelves
Tables & Chairs
Wardrobes
Decor
Shop Decor
Art & Décor
Wallpaper
Fabrics
Lighting
Rugs
Mirrors
Gifts
Shop By Occasion
New Baby Gifts
Christening Gifts
BCS Gift Card
Gifts for New Mums
Toys
Collections
Shop By Collection
Balmoral
Kensington
Chelsea
Athens
Tribeca
Cadogan
Notte Fatata
Services
Our services
Personal Shopping
Interior Design
Concierge
Inside the Nursery Blog

LOGIN
CREATE AN ACCOUNT
CONTACT US






The Baby Cot Shop, Chelsea
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  • Returns & Refund Policy

Returns & Refund Policy

This is our return and refund policy.

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order, bespoke or personalised items, and made-to-order bedding, furniture, art or decor, lighting and rugs.

You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.

Returns & Cancellation Policy

Distance selling regulations only apply if your item has not been custom made for you. If the Distance Selling Regulations do apply and you need to return an item, the item has to be returned to us within 14 days of your receipt of the order. Please call or email us before returning the item/product for instructions. Returned items need to be in a saleable condition, non-customised, unused and unpacked and made within 14 days of purchase. Unfortunately, we cannot refund delivery charges if you change your mind.

Please note that discounted or sale items are non-refundable and non-returnable.

Custom made, bespoke products or made-to-order items like personalised gifts, made-to-order furniture, furnishings, fabric and wallpaper are non-returnable, non-refundable and cannot be exchanged. All goods must be inspected immediately following delivery and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from defects in manufacturing or delivery by our representatives.

This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by The Baby Cot Shop, failure to follow The Baby Cot Shop’s instructions on aftercare, or any alteration or repair carried out without our approval. Occasionally, delays occur which are outside of our control such as production or shipping delays. We will not allow a cancellation in such circumstances and all efforts will be made to expedite the delivery of your items.

Please call us on 0203 371 7530 for assistance if you are unsure about selecting a custom made item. We are here for you Monday through Saturday between 10am and 6pm. Or send us an email anytime for an immediate response.

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Trade Application

Thank you for your interest in partnering with The Baby Cot Shop. We are proud to partner with a select number of interior designers and architects. Fill in the form below and we will contact you by email if your application is accepted.


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Trade Application - Agreement

  • Discount privilege is non-transferable to clients, purchasing agents or any third party.
  • Payment is due at time of order.
  • There is no discount on delivery & assembly charges.
  • Some items are excluded from the discount, contact us to enquire
  • By accepting membership to The Baby Cot Shop's Trade Membership scheme, you agree that you will purchase The Baby Cot Shop’s products for the sole purpose of conducting business with an individual client, and that you will not resell such merchandise to the general public through retail stores, the internet, printed materials, or any other means.
  • By applying to our Trade Program, you agree that the email addresses you give us as contacts will be added to our email marketing list. However, if you do not want to receive these marketing emails, you may opt out via the link at the bottom of our marketing emails at any time.
  • Membership may be denied or terminated at any time, with or without cause, at The Baby Cot Shop’s sole discretion.
  • We may request evidence of suitability to our trade program. For full terms and conditions visit www.thebabycotshop.com/terms-conditions
  • I confirm, on behalf of the company I represent, that I agree with the terms & conditions of membership

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Visit us at
408 King's Road,
Chelsea,
London
SW10 0LJ

Call us on
+44 (0) 203 371 7530

Opening Times
Mon to Sat: 10am to 6pm
Sunday: Closed

COMPANY

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Resources

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Payment methods
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Company

  • About Us
  • Contact Us
  • In the Press
  • Ethical Sourcing
  • Sustainability

Resources

  • Inside The Nursery
  • Expert Guides
  • Trade Partnership
  • Digital Catalogue
  • FAQs

Useful Links

  • Shipping & Delivery
  • Terms & Conditions
  • Returns & Refund Policy
  • Custom Made Orders
  • Privacy Policy
  • Terms For Trade Partnership

Stay connected with us on

Payment Methods

Payment methods
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

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