The BCS Aftercare Promise
The Baby Cot Shop
When you shop with us, you are not just making a purchase. You are beginning a relationship.
At The Baby Cot Shop, we believe that the care we give our clients should be the same before, during, and long after your order is complete. The BCS Aftercare Promise is our commitment to you that the relationship does not end at the point of delivery. Once you are a client of ours, you are a client for life.
What This Means for You
Whether your piece arrived last week or three years ago, if something is on your mind, we want to hear from you. Whether it is a question about care, a concern about your furniture, or a change in your nursery, our team is here.
We do not have a customer service department in the traditional sense. You will reach a real person who knows our products, understands how they are made, and genuinely cares about your experience. That is the standard we hold ourselves to.
Our Promise
We promise to:
- Respond to every query with care and without delay.
- Take ownership of any concern you raise and see it through.
- Advise you honestly on the care and longevity of your piece.
- Treat every client with the same attention, whether you spent £500 or £50,000.
- Never make you feel like an afterthought.
Harrods Clients
The BCS Aftercare Promise extends to clients who purchased through our Harrods concession. While purchases made at Harrods are processed under Harrods’ own terms, your relationship with The Baby Cot Shop is ours to honour. Please reach out to us directly and we will look after you.
Get in Touch
We are always here. There is no time limit, no ticket system, and no automated response. There is just a team that genuinely wants to make sure you and your family are happy with everything we have made for you.
Email: [email protected]
Telephone: +44 (0) 203 371 7530
Visit Us: 408 King’s Road, Chelsea, London SW10 0LJ
You can also visit our Harrods concession in the fourth floor at Harrods, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL.