Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide product(s) and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Please pay particular attention to clause 13 (Custom and Made-to-Order Products) if you are placing a bespoke or made-to-order order, as specific terms apply including non-refundable payments and design sign-off conditions.

If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

We are The Baby Cot Shop, a trading name of Little Sequoia Ltd, a limited company registered in England and Wales.

Company Registration Number: 08341824

Registered Address: 408 King’s Road, Chelsea, London SW10 0LJ

VAT Number: 187510395

Email: [email protected]

Telephone: +44 (0) 203 371 7530

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

When we use the words 'writing' or 'written' in these terms, this includes emails.

1.1 Our acceptance of your order will take place when we confirm that we are able to provide you with the product(s) and/or services, or upon receipt of payment for the product(s) and/or services, whichever occurs first. At this point, a contract will come into existence between you and us, subject to these Terms and Conditions. Order confirmation will be sent to you in writing by email.

1.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product(s) and/or services. This might be because the product(s) is out of stock, because we have identified an error in the price or description of the product(s) and/or services, because we are unable to meet a delivery deadline you have specified, or because of unexpected limits on our resources which we could not reasonably plan for.

1.3 We will assign an order number to your order and notify you of this when we confirm your order. Please quote your order number whenever you contact us.

2.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your products may vary slightly from those images.

2.2 If we are making the products to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure in our brochure or on our website, or by contacting us.

2.3 As with all freshly handcrafted and painted pieces, your furniture may carry the natural scent of its finish for the first two weeks. This is a hallmark of a genuinely handmade piece and will settle naturally with ventilation.

2.4 Our handcrafted products are made using natural materials including wood, fabric, and paint finishes. As with all natural materials, there may be slight variations in grain, texture, colour, and finish between individual pieces and product images. These variations are inherent to the handcrafted nature of the product and are not considered defects.

2.5 Solid wood furniture may develop hairline cracks over time as the wood naturally acclimates to its environment. This is a characteristic of genuine solid wood and handcrafted construction, not a defect. We recommend maintaining consistent room temperature and humidity levels to minimise this natural process.

3.1 If you wish to make a change to the product(s) and/or services you have ordered, please contact us. We will let you know if the change is possible. For Custom Orders, any changes are subject to the terms set out in clause 13 and may only be requested prior to Design Sign-Off.

3.2 If a change is possible, we will let you know about any impact on the price of the product(s) and/or services, the timing for delivery, and anything else which would be necessary as a result of your requested change. We will also ask you to confirm whether you wish to go ahead with the change.

4.1 We may change the product(s) and/or services to reflect changes in relevant laws and regulatory requirements, or to implement minor improvements to materials, finishes, or specifications where the overall quality and character of the product(s) is not materially affected. We will notify you of any such changes and they will not adversely affect your use or enjoyment of the product(s) and/or services.

4.2 In addition, we may make changes to these terms or the product(s) and/or services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect. This clause does not apply to Custom Orders as defined in clause 13, where payments made are non-refundable in accordance with those terms.

5.1 The costs of delivery and installation will be as told to you during the order process. For UK orders, delivery costs are calculated at checkout. For international orders, shipping costs are not included in the product price and will be invoiced separately. Please refer to our Shipping and Delivery policy at www.thebabycotshop.com/pages/delivery-time for full details.

5.2 During the order process, we will let you know when we will provide the product(s) to you and install them:

5.2.1. If the product(s) is a one-off purchase, we will deliver it to you as soon as reasonably possible and will contact you with an estimated delivery timeframe.

5.2.2. For all other orders, we will deliver the product(s) within the timeframe confirmed to you at the point of order, unless the contract is ended in accordance with clause 7.

5.3 We are not responsible for delays outside our control. If our delivery of the product(s) is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

5.4 Large furniture items are delivered via our white glove service, which includes delivery to your home on a pre-arranged date, installation in the room of your choice, assembly where required, and removal of all packaging on completion. White glove delivery is included in the delivery cost for large furniture. Express delivery is available on in-stock items at an additional cost; please contact us to arrange this before placing your order.

5.5 If no one is available at your address to take delivery, we will contact you to re-arrange delivery at a mutually convenient time.

5.6 If you do not re-arrange delivery after a failed attempt, we will contact you for further instructions. We reserve the right to charge a storage fee, which will be reasonable and proportionate to the size and nature of the items and will be notified to you in writing before it begins to accrue, together with any further delivery costs incurred. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the contract and clause 7 will apply.

5.7 If you have asked us to install the product(s) for you and you do not allow us access to your property as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the contract and clause 7 will apply.

5.8 The product(s) will be your responsibility from the time we deliver the product(s) to the address you gave us.

5.9 You own the product(s) outright upon receipt of full payment. For bespoke, made-to-order, and custom items, ownership transfers to you upon receipt of full payment and completion of the item.

5.10 We may need certain information from you so that we can supply and install the product(s). If so, this will have been stated in the description of the product(s) in our brochure or on our website. We will contact you to ask for this information. If you do not provide this within a reasonable time, or provide incomplete or incorrect information, we may either end the contract (see clause 7) or make an additional charge of a reasonable sum to compensate us for any extra work required. We will not be responsible for late supply or installation if this is caused by you not providing the information we need within a reasonable time of us asking for it.

5.11 We may have to suspend the supply of a product(s) to:

5.11.1. Address delays or disruptions caused by third party suppliers, manufacturers, or contractors;

5.11.2. Update the product(s) to reflect changes in relevant laws and regulatory requirements;

5.11.3. Make changes to the product(s) as requested by you or notified by us to you (see clauses 3 and 4).

5.12 If you do not pay us for the product(s) when you are supposed to (see clause 9.4) and you still do not make payment within 5 days after it was requested, we may suspend supply of the product(s) until you have paid us the outstanding amounts. We also reserve the right to charge a storage fee, which will be reasonable and proportionate to the size and nature of the items and will be notified to you in writing before it begins to accrue.

6.1 We will supply the services to you from the date we accept your order. The estimated completion date for the services is as told to you during the order process.

6.2 If our performance of the services is affected by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

6.3 If you have asked us to provide the services to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 7 will apply.

6.4 We may need certain information from you so that we can provide the services to you. We will contact you to ask for this information. If you do not provide us with this information within a reasonable time of us asking for it, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 7) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.5 We may have to suspend the services to:

6.5.1. Address delays or disruptions caused by third party suppliers, manufacturers, or contractors;

6.5.2. Update the services to reflect changes in relevant laws and regulatory requirements; or

6.5.3. Make changes to the services as requested by you or notified by us to you (see clauses 3 and 4).

6.6 We will contact you in advance if we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 3 months you may contact us to end the contract and we will refund any sums you have paid in advance for services not provided to you. This clause does not apply to Custom Orders as defined in clause 13, where payments made are non-refundable in accordance with those terms.

6.7 If you do not pay us for the services when you are supposed to (see clause 9.5) and you still do not make payment within 5 days after it was requested, we may suspend supply of the product(s) until you have paid us the outstanding amounts. We also reserve the right to charge a storage fee, which will be reasonable and proportionate to the size and nature of the items and will be notified to you in writing before it begins to accrue.

7.1 We may end the contract for a product(s) at any time by writing to you if:

7.1.1. We are unable to collect payment from you when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

7.1.2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) and/or services; or

7.1.3. You do not, within a reasonable time, allow us to deliver the product(s) or give us access to your property to provide the services to you.

7.2 If we end the contract in the situations set out in clause 7.1, we will refund any money you have paid in advance for product(s) and/or services we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. For the avoidance of doubt, this clause does not apply to Custom Orders as defined in clause 13, where payments made are non-refundable in accordance with those terms.

7.3 We may write to you to let you know that we are going to stop providing the product and/or services. We will let you know at least 5 days in advance of our stopping the supply of the product(s) and/or services and will refund any sums you have paid in advance for product(s) and/or services which will not be provided. This clause does not apply to Custom Orders as defined in clause 13, where payments made are non-refundable in accordance with those terms.

8.1 If you have any questions or complaints about the product(s) and/or services, please contact us. You can telephone our customer service team at +44 (0) 203 371 7530 or write to us at [email protected] and 408 King’s Road, Chelsea, London SW10 0LJ. Alternatively, you can speak to one of our staff in-store.

8.2 If you wish to exercise your legal rights to reject product(s), you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) allow us to collect them from you. You will pay the costs of postage. For large or bulky items that are not suitable for posting, the cost of collection or return delivery will be agreed in advance and may be charged to you. This only applies to products that are not custom made, bespoke, personalised or made to order.

8.3 In the unlikely event there is any defect with the services, we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within a reasonable period, and in any event within 3 months where circumstances within our reasonable control permit.

9.1 The price of the product(s) and/or services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of product(s) advised to you is correct. However, please see clause 9.3 for what happens if we discover an error in the price of the product(s) you order.

9.2 If the rate of VAT changes between your order date and the date we supply the product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) and/or services (including delivery costs) in full before the change in the rate of VAT takes effect.

9.3 It is always possible that, despite our best efforts, some of the product(s) and/or services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product/services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product/services’ correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid for the product(s) and require you to return the product(s) at our expense.

9.4 We accept payment by credit and debit card, electronic funds transfer (EFT), and cash for in-store purchases only. You must pay for any product(s) including delivery cost before we dispatch them. For Custom Orders as defined in clause 13, payment terms are as set out in that clause and we reserve the right to charge a deposit or require full payment before production commences.

9.5 For Custom Orders, an advance payment of 50% of the total order value, or full payment where applicable, is required before we begin production. The remaining balance, where applicable, must be paid no later than 14 calendar days before the agreed delivery date. We will issue an invoice for the balance in advance of that deadline. We accept payment by credit and debit card, electronic funds transfer (EFT), and cash in-store.

9.6 If we are unable to collect any outstanding payment by the due date, we reserve the right to charge a storage fee from the day after the agreed delivery date. The storage fee will be reasonable and proportionate to the size and nature of the items and will be notified to you in writing before it begins to accrue. The fee shall continue to accrue on a daily basis until the date of actual delivery or collection.

9.7 If you think an invoice is wrong, please contact us within 14 days of receipt to let us know.

10.1 If we are arranging installation of the product(s) and/or providing other services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

10.2 As standard practice, we will document the condition of your property prior to any installation or service work commencing. We welcome you to highlight any pre-existing damage or areas of concern to our team before works begin.

10.3 Delivery and installation services may be carried out by approved third party contractors. Where this is the case, those contractors operate under their own liability and insurance. We will use reasonable endeavours to engage reputable contractors, but we accept no liability for loss or damage caused by third party delivery or installation providers. We will, however, assist you in pursuing any claim against the relevant contractor where reasonably practicable.

10.4 We only supply the product(s) for domestic and private use. If you use the product(s) for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.5 Our total liability to you in connection with any order, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total value of the order to which the claim relates. This limitation does not apply to any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence.

11.1 We will only use your personal information as set out in our privacy policy, which can be found at www.thebabycotshop.com/pages/privacy-policy. We encourage you to read our privacy policy carefully.

11.2 We may share your personal information with trusted third parties where necessary to fulfil your order or provide our services, including delivery and installation contractors, payment processors, and our operational systems and platforms. We will only share information to the extent necessary and in accordance with our privacy policy and applicable data protection legislation, including the UK GDPR.

12.1 We may transfer our rights and obligations under these terms to another organisation. We will always notify you in writing if this happens and ensure that the transfer does not affect your rights under these terms.

12.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.6 These terms are governed by English law. You can bring legal proceedings in respect of the product(s) in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you are based outside the United Kingdom, these terms and any dispute or claim arising from them shall be governed by and construed in accordance with English law, and the English courts shall have exclusive jurisdiction.

12.7 Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Retail ADR through their website at www.retailadr.org. Retail ADR does not charge you for making a complaint.

13.1 Certain products available through The Baby Cot Shop are made to your individual specification, including bespoke furniture, custom fabric selections, personalised finishes, and items produced to non-standard dimensions ('Custom Orders').

13.2 Custom Orders are excluded from your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as these goods are made to your personal specification and cannot be resold.

13.3 A non-refundable deposit of 50% of the total order value, or full payment where applicable, is required to confirm a Custom Order and initiate production. Payment of the deposit or full amount constitutes your acceptance of these terms and acknowledgement that the order is non-cancellable.

13.4 Once you have approved your fabric, finish, and specification selections (“Design Sign-Off”), no further changes may be made to the order. Design Sign-Off is final and binding.

13.5 If you wish to request a change prior to Design Sign-Off, we will use reasonable endeavours to accommodate your request where possible. However, changes are not guaranteed and remain at our sole discretion.

13.6 Where a deposit has been paid, the remaining balance is due prior to delivery. Failure to complete payment does not entitle you to a refund of any payment already made.

13.7 Estimated lead times are provided in good faith. Where delays arise due to circumstances outside our reasonable control (including manufacturer or supplier delays), we will notify you promptly and work to minimise disruption. Such delays do not entitle you to cancel the order or reclaim any payment made.