Submit Withdrawal Request

Cancel Your Order Before submitting a cancellation request, we would love the opportunity to help. Many concerns — from fabric choices to delivery timelines — can be resolved with a conversation. Please reach out to our client care team directly: 📞 020 3371 7530 ✉ [email protected] --- Important: Made-to-Order & Bespoke Items The majority of pieces at The Baby Cot Shop are made to order or crafted to your personal specification — including fabric selection, finish, and sizing. Under the UK Consumer Contracts Regulations 2013, the 14-day right of cancellation does not apply to goods made to a consumer's specific requirements. If you placed an order for a bespoke or made-to-order piece, we encourage you to contact us directly to discuss your situation. We will always do our best to find a resolution. --- EU Buyers — Statutory Withdrawal Right If you are based in the European Union and your order is eligible for withdrawal under EU Directive 2023/2673, please use the form below to submit your request. You will need your name and order reference to proceed.