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Terms & Conditions


We are here to help you Monday to Saturday between the hours of 10am to 6pm. Do leave us a message or send us an email outside of these hours and we will be sure to get back to you as soon as someone becomes available.

Placing an Order

Orders can be placed in person at our showroom, 408 Kings Road Chelsea London. SW10 0LJ.

You can also order over the phone by calling +44 203 3717530 and you can order online 24 hours a day, 7 days a week on The Baby Cot Shop website. On-line ordering is straightforward and convenient;


Simply click the item you require.

Choose or enter any personalisation options.

"Add to Cart

To add other items click "continue shopping".

Once you are done, click "checkout".


You can find items by entering a word into the search box, e.g if looking for an upholstered cot bed, enter "upholstered". You can search for an item by product name or SKU number, you can also search for products by category. If you can't find what you want, please call or email us and we'll find it for you.

Any Special Requirements can be entered in at checkout.

Telephone orders can also be placed between the hours of 10am to 6pm Monday through Saturday by calling 0203 371 7530. Our Design Consultants are also available between these hours to provide expert assistance to you.


Delivery times vary as some products are made to order, and the time differs for each. Please check on the product page for likely approximate length of delivery times or simply call us to ask. Once your order is completed we will contact you to agree definite arrangements for the date of delivery. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions there may be delays through circumstances beyond our control. We will, of course, make every effort to keep you informed.

Approximate production times:

Made to order Bed Linen 4 to 6 weeks

Made to order Furniture 8 to 10 weeks

Personalised Art 5 days

We ship worldwide and international deliveries may cost more and we would always let you know prior to processing your order if this is the case. Where applicable, you'll be responsible for any customs charges incurred for international deliveries. Please check with your country's customs department to be aware of fees and charges applicable. Please note that sometimes due to circumstances outside our control, we may exceed the stated delivery times. We would in such cases endeavour to keep you informed of the revised delivery times. Delivery times are likely to be longer during holiday periods. The Baby Cot Shop shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver products by a particular date or arising as a result of any cause beyond our control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions.


Variations in design & Finish

Due to the fact that our products are made individually by hand and not mass-produced, and also because of the nature of some of the timbers used there will be natural variations in colour and possible slight differences in design. No guarantee is given that the furniture supplied will be an exact replica in terms of colour, finish and design as those displayed in The Baby Cot Shop showroom or on the website.



Please be aware that it is your responsibility to ensure that large items of furniture can fit easily into the room, doors are wide enough and can be manoeuvred up the stairs or lift. This applies to U.K. deliveries which includes assembly. You should also tell us in advance if there are any access restrictions of the roads. It is your responsibility to ensure there is sufficient space to assemble the furniture in your room of choice. 


International Shipping

We ship all our goods to most countries. We will contact you before processing your order if there are any additional shipping charges. Please note countries outside of the EU may be liable for tax, clearance, custom or import duties or release fees on reception of the goods which are the customer's responsibility. The delivery company may contact you prior to delivery for payment of those charges. *We recommend you contact your local tax office to find out about these charges*


Returns & Cancellation Policy

Distance selling regulations only apply if your item has not been custom made for you. If the Distance Selling Regulations do apply and you need to return an item, the item has to be returned to us within 14 days of your receipt of the order. Please call or email us before returning the item/product for instructions. Returned items need to be in a saleable condition, non-customised, unused and unpacked and made within 14 days of purchase. Unfortunately, we can not refund delivery charges if you change your mind.

Please note that discounted or sale items are non-refundable and non-returnable.

Custom Made, bespoke products or made to order items like personalised gifts, made to order furniture, furnishings, fabric, are non-returnable, non-refundable and can not be exchanged. All goods must be inspected immediately following delivery and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from defects in manufacturing or delivery by our representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by The Baby Cot Shop, failure to follow The Baby Cot Shop’s instructions on aftercare or any alteration or repair carried out without our approval. Occasionally, delays occur which are outside of our control such as production or shipping delays. We will not allow a cancellation in such circumstances and all efforts will be made to expedite the delivery of your items.

 Please call us on 0203 371 7530 for assistance if you are unsure about selecting a custom made item.

We are here for you Tuesday through Saturday between 10a.m. and 6pm. Or send us an email anytime for an immediate response.


Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order, bespoke or personalised items  and made to order bedding, furniture, art or decor, lighting & rugs.  

You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

 For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.



We shall be excused from performance of our obligations, in whole or in part, under these terms and conditions if the failure or inability to perform is caused by reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire, flood or other natural catastrophes, electric, communications or other utility outages, national emergencies, civil disturbances, insurrections, riots, wars (declared or undeclared), epidemics, strikes or labor disputes, actions or restrictions of any governmental authority, or causes not within our reasonable control.

When you shop in store or on our website, you agree to all of our standard terms and conditions herein. The Baby Cot shop may update these terms and will notify you via a prominent posting on this customer service page. Your continued use of The Baby Cot Shop after such notification indicates that you accept any and all changes.

While The Baby Cot Shop team works diligently to review the safety of all products, The Baby Cot Shop can not be held liable for accidents resulting in personal injury that involve a product purchased on the site.

Under UK copyright law, no part of this site may be reproduced in any form, stored in a database or retrieval system, or transmitted or distributed in any form by any means, electronic, mechanical photocopying, recording or otherwise, without the prior permission of The Baby Cot Shop.

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