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Terms & Conditions | GDPR

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We are here to help you Monday to Saturday between the hours of 10am to 6pm. Do leave us a message or send us an email outside of these hours and we will be sure to get back to you as soon as someone becomes available.

Placing an Order

Orders can be placed in person at our showroom, 408 Kings Road Chelsea London. SW10 0LJ.

You can also order over the phone by calling +44 203 3717530 and you can order online 24 hours a day, 7 days a week on The Baby Cot Shop website. On-line ordering is straightforward and convenient;

 

Simply click the item you require.

Choose or enter any personalisation options.

"Add to Cart

To add other items click "continue shopping".

Once you are done, click "checkout".

 

You can find items by entering a word into the search box, e.g if looking for an upholstered cot bed, enter "upholstered". You can search for an item by product name or SKU number, you can also search for products by category. If you can't find what you want, please call or email us and we'll find it for you.

Any Special Requirements can be entered in at checkout.

Telephone orders can also be placed between the hours of 10am to 6pm Monday through Saturday by calling 0203 371 7530. Our Design Consultants are also available between these hours to provide expert assistance to you.

Delivery

Delivery times vary as some products are made to order, and the time differs for each. Please check on the product page for likely approximate length of delivery times or simply call us to ask. Once your order is completed we will contact you to agree definite arrangements for the date of delivery. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions there may be delays through circumstances beyond our control. We will, of course, make every effort to keep you informed. Our delivery drivers are instructed not to disassemble or move any other furniture except ours for insurance purposes. Any requests made will be done at the risk of the customer and need to be paid for to the delivery company.

Approximate production times:

Made to order Bed Linen 4 to 6 weeks

Made to order Furniture 8 to 10 weeks

Personalised Art 5 days

We ship worldwide and international deliveries may cost more and we would always let you know prior to processing your order if this is the case. Where applicable, you'll be responsible for any customs charges incurred for international deliveries. Please check with your country's customs department to be aware of fees and charges applicable. Please note that sometimes due to circumstances outside our control, we may exceed the stated delivery times. We would in such cases endeavour to keep you informed of the revised delivery times. Delivery times are likely to be longer during holiday periods. The Baby Cot Shop shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver products by a particular date or arising as a result of any cause beyond our control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions.

 

Variations in design & Finish

Due to the fact that our products are made individually by hand and not mass-produced, and also because of the nature of some of the timbers used there will be natural variations in colour and possible slight differences in design. No guarantee is given that the furniture supplied will be an exact replica in terms of colour, finish and design as those displayed in The Baby Cot Shop showroom or on the website. The same applies to fabric which are produced in lots. Lots may vary slightly from the samples.

  

Access

Please be aware that it is your responsibility to ensure that large items of furniture can fit easily into the room, doors are wide enough and can be manoeuvred up the stairs or lift. This applies to U.K. deliveries which includes assembly. You should also tell us in advance if there are any access restrictions of the roads. It is your responsibility to ensure there is sufficient space to assemble the furniture in your room of choice. 

 

International Shipping

We ship all our goods to most countries. We will contact you before processing your order if there are any additional shipping charges. Please note countries outside of the EU may be liable for tax, clearance, custom or import duties or release fees on reception of the goods which are the customer's responsibility. The delivery company may contact you prior to delivery for payment of those charges. *We recommend you contact your local tax office to find out about these charges*

 

Returns & Cancellation Policy

Distance selling regulations only apply if your item has not been custom made for you. If the Distance Selling Regulations do apply and you need to return an item, the item has to be returned to us within 14 days of your receipt of the order. Please call or email us before returning the item/product for instructions. Returned items need to be in a saleable condition, non-customised, unused and unpacked and made within 14 days of purchase. Unfortunately, we can not refund delivery charges if you change your mind.

Please note that discounted or sale items are non-refundable and non-returnable.

Custom Made, bespoke products or made to order items like personalised gifts, made to order furniture, furnishings, fabric, are non-returnable, non-refundable and can not be exchanged. All goods must be inspected immediately following delivery and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from defects in manufacturing or delivery by our representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by The Baby Cot Shop, failure to follow The Baby Cot Shop’s instructions on aftercare or any alteration or repair carried out without our approval. Occasionally, delays occur which are outside of our control such as production or shipping delays. We will not allow a cancellation in such circumstances and all efforts will be made to expedite the delivery of your items.

 Please call us on 0203 371 7530 for assistance if you are unsure about selecting a custom made item.

We are here for you Tuesday through Saturday between 10a.m. and 6pm. Or send us an email anytime for an immediate response.

 

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order, bespoke or personalised items  and made to order bedding, furniture, art or decor, lighting & rugs.  

You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

 For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.

 

ACTS OF GOD, ETC

We shall be excused from performance of our obligations, in whole or in part, under these terms and conditions if the failure or inability to perform is caused by reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire, flood or other natural catastrophes, electric, communications or other utility outages, national emergencies, civil disturbances, insurrections, riots, wars (declared or undeclared), epidemics, strikes or labor disputes, actions or restrictions of any governmental authority, or causes not within our reasonable control.

When you shop in store or on our website, you agree to all of our standard terms and conditions herein. The Baby Cot shop may update these terms and will notify you via a prominent posting on this customer service page. Your continued use of The Baby Cot Shop after such notification indicates that you accept any and all changes.

While The Baby Cot Shop team works diligently to review the safety of all products, The Baby Cot Shop can not be held liable for accidents resulting in personal injury that involve a product purchased on the site.

Under UK copyright law, no part of this site may be reproduced in any form, stored in a database or retrieval system, or transmitted or distributed in any form by any means, electronic, mechanical photocopying, recording or otherwise, without the prior permission of The Baby Cot Shop.

 

 

Privacy Notice

 

This is the privacy notice of The Baby Cot Shop. In this document, "we", “our” and “us” refers to The Baby Cot Shop.

Our registered office is at 408 Kings Road, Chelsea, London SW10 0LJ.

 

Introduction

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

3. We undertake to preserve the confidentiality of all information you provide to us.

4. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

5. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

7. In addition to our policies below, we operate clean desk and clear screen policies. We also use the latest internet security software to protect personal data.

 

The bases on which we process information about you

The law requires us to determine under which of defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you connect with us on our website, buy a product or service from us, or otherwise agree to our terms and/\/ conditions, a contract \is formed between you and us.

In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. verify your identity for security purposes

1.2. provide you with our products and services

1.3. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website, subscribe to our newsletter or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information, such as your email address and name.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies or to subscribe to our newsletter.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Information relating to your method of payment

We collect online payments via this website using secure payment methods. For your protection, we use PayPal, Stripe, Visa, MasterCard and American Express. Information is encrypted to prevent your personal information from being seen by a third party, including us. Therefore, we do not store your payment details.

6. Contacting us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We do not keep any personally identifiable information associated with your message.

7. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

8. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

9. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10. Access to your personal information

At any time, you may review or update personally identifiable information that we hold about you, by contacting us.

To obtain a copy of any information that is not provided on our website you may send us a request at via our contact form. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

11. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

12. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

13. How you can complain

  • If you are not happy with our privacy policy or if you have any complaint, then you should tell us via our contact form.
  • If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

14. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

15. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. 

16. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.

 

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