We are here to help you Monday to Saturday between the hours of 9am to 6pm. Do leave us a message or send us an email outside of these hours and we will be sure to get back to you immediately someone becomes available.
Placing an Order
Orders can be placed 24 hours a day, 7 days a week on The Baby Cot Shop website. On-line ordering is straightforward and convenient;
Simply click the "Add to Cart" button from any product page on the website.
To add other items click "continue shopping".
Once you are done, click "checkout".
You can find items by entering a word into the search box, e.g if looking for pirate themed products, enter "pirate". You can search for an item by product name or SKU number, you can also search for products by category. If you can't find what you want, please call or email us and we'll do our best to find it for you.
Any Special Requirements can be added in at checkout.
Telephone orders can also be placed between the hours of 9am to 6pm Monday through Saturday by calling 0203 371 7530. Our Design Consultants are also available between these hours to provide expert assistance to you.
Assembly is included with all UK furniture deliveries. Delivery times vary as some products are made to order, and the time differs for each. Please check on the product page for likely approximate length of delivery
Delivery times vary as some products are made to order, and the time differs for each. Please check on the product page for likely approximate length of delivery times, or simply call us to ask. Once your order is confirmed as completed we will contact you to agree definite arrangements for the date of delivery. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions there may be delays through circumstances beyond our control. We will, of course, make every effort to keep you informed.
We ship worldwide and international deliveries may cost more and we would always let you know prior to processing your order if this is the case. Where applicable, you'll be responsible for any customs charges incurred for international deliveries. Please check with your country's customs department to be aware of fees and charges applicable. Please note that sometimes due to circumstances outside our control, we may exceed the stated delivery times. We would in such cases endeavour to keep you informed of the revised delivery times. Delivery times are likely to be longer during holiday periods. The Baby Cot Shop shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver products by a particular date or arising as a result of any cause beyond our control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions
Please be aware that it is your responsibility to ensure that large items of furniture can fit easily into the room, doors are wide enough and can be manoeuvred up the stairs or lift. This applies to U.K. deliveries which includes assembly. You should also tell us in advance if there are any access restrictions of the roads.
We ship all our goods worldwide. We would contact you before processing your order if there are any additional shipping charges. Please note countries outside of the EU may be liable for tax, clearance, custom or import duties or release fees on reception of the goods. The delivery company may contact you prior to delivery for payment of those charges. *We recommend you contact your local tax office to find out about these charges*
Returns & Cancellation Policy
Distance selling regulations only apply if your item has not been custom made for you. If the Distance Selling Regulations do apply and you need to return an item, the item has to be returned to us within 7 days of your receipt of the order. Please call or email us before returning the item/product for instructions. Returned items need to be in a saleable condition, non-customised, unused and unpacked and made within 7 days of purchase. Unfortunately, we can not refund delivery charges if you change your mind.
Custom Made, bespoke products or made to order items like personalised gifts, made to order furniture, furnishings, fabric, etc are non-returnable, non-refundable and can not be exchanged. If your custom made item arrives damaged or faulty, we would exchange or remake the item for you.Please follow our returns procedure.
Please note that custom made orders where you provide your own fabric will extend the time period for delivery as we have to wait to receive your fabric.
Please call us on 0203 371 7530 or 0845 224 6836 for assistance if you are unsure about selecting a custom made item.
We are here for you Monday through Saturday between 9 a.m. and 6p.m. Or send us an email anytime for an immediate response.
Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order, bespoke or personalised items and made to order bedding, furniture, art or decor, lighting & rugs.
You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them.
You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.
ACTS OF GOD, ETC
We shall be excused from performance of our obligations, in whole or in part, under these terms and conditions if the failure or inability to perform is caused by reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire, flood or other natural catastrophes, electric, communications or other utility outages, national emergencies, civil disturbances, insurrections, riots, wars (declared or undeclared), epidemics, strikes or labor disputes, actions or restrictions of any governmental authority, or causes not within our reasonable control.
When you shop on our website, you agree to all of our standard terms and conditions herein. Punkin Patch Interiors may update these terms and will notify you via a prominent posting on this customer service page. Your continued use of The Baby Cot Shop after such notification indicates that you accept any and all changes.
While The Baby Cot Shop team works diligently to review the safety of all products, The Baby Cot Shop can not be held liable for accidents resulting in personal injury that involve a product purchased on the site.
Under UK copyright law, no part of this site may be reproduced in any form, stored in a database or retrieval system, or transmitted or distributed in any form by any means, electronic, mechanical photocopying, recording or otherwise, without the prior permission of The Baby Cot Shop.