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Custom Policy

Custom Made or made to order items like personalised gifts, made to order furnishings, fabric etc are made especially for you and therefore are non-returnable, non-refundable and cannot be exchanged. If the item however arrives damaged we would re-make the item for you in the shortest possible timescale.

Many of our customised items are made by hand, and as a result, there may be variations in the finish due to availability of materials used which is absent in mass-produced goods. Please bear this in mind when placing your order. Also, we reserve the right to change materials used in bespoke orders where this is necessary. In such events you will be informed of the changes.

The delivery times for special designs vary and do take considerably longer to produce, particularly if it isn't currently offered on our website. At the time of your order, we will give you an approximate time, but please note that the times are approximate and not definite. We will endeavor to keep you informed during production.

Please call us on 0203 371 7530 for assistance if you are unsure about selecting a custom made item. In most cases, we can send out a sample prior to placing your order.

We are here for you Monday through Saturday between 9 a.m. and 6p.m. Or send us an email anytime for an immediate response.